Terms of Service

• A pre-purchased ticket is required, tickets are available to purchase here on our website, tickets don’t have to be printed, you will receive a booking id that you can display on your phone when boarding.
• It is advisable to arrive at the quay 10 minutes before departure time.
• Killaloe River Cruises cruise daily, weather permitting.
• Please present your ticket on your mobile device as you board, it is not necessary to provide a printed ticket
• Late arrivals will only be accommodated if space is available or will be offered places on the next available cruise.
• Once purchased the date for which a ticket has been purchased cannot be changed.
• Please ensure your tickets are purchased for the correct number of adults/children/seniors.
• Killaloe River Cruises reserve the right to charge the appropriate entry fee to anyone who cannot validate their ticket.
• For scheduled sailings refunds are only available if a cruise is cancelled.
• For private charter a cancellation fee equal to the amount of the deposit paid applies to all cancelled bookings.
• Management reserve the right to refuse admission.
• Carry on alcohol/food are not allowed on board.
• Stag and Hen parties are not catered for.